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1a Woodbury Park Road Tunbridge Wells Kent TN4 9NH

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1a Woodbury Park Road Tunbridge Wells Kent TN4 9NH

Patients attending Woodbury Park Dental Practice. We would be grateful if you could please read all of the following information relating to your upcoming visit to us.

We are now open for face to face appointments and ready to see patients again only via pre booked appointments. We will contact everyone via email and telephone to book patients in. With this in mind I feel it is prudent that I share information on how much thought and planning has gone into this process. The health and safety of our patients, staff and the wider community is always our highest priority.

The whole team at Woodbury Park Dental are working hard to ensure that your visit to the dental practice will be a pleasant, effective, and most importantly a safe experience. Many of the procedures and protocols that were routinely part of safe delivery of dental care are already well developed and practiced at Woodbury Park Dental. With the COVID19 pandemic we have upgraded many of these routines to ensure that we are offering you the latest in safe dental environments. The risk of virus particle contamination is managed carefully in all areas of the building and clinic room.

Before Your Appointment

We are keen to prepare our clinic prior to your visit as much as possible in order to limit the time you spend in the practice and to allow us to manage your dental need efficiently and effectively while you are with us. We will endeavour to manage as much pre-visit admin and consultation with you over the phone, email and by our new online patient portal to streamline your actual onsite visit.

Your online portal can be accessed here

The portal allows you to update your medical history, review and sign your treatment plans, pay for your treatment and book your routine appointments. All in an attempt to make your journey through the practice as seamless as possible.

Please look at the following Woodbury Park Dental guidance that will help us look after you during your visit.

  • If you are unwell for any reason it is better to not come to the Dental Practice. If you suspect you have symptoms of COVID 19 please stay at home and follow NHS guidance.
  • Please remember to log into your online portal prior to your appointment, update your details, medical history, sign your treatment plan and pay for your treatment.

https://secure.dentr.co.uk/woodbury-park-dental-surgery 

  • If you are unable to make payment via the portal prior to your treatment, please ensure that you bring a plastic payment card as we are not accepting payment via cash or cheque. Cheques and cash introduce extra levels of contamination risk that we are keen to avoid.
  • Please do not bring personal belongings such as multiple bags into your appointment.
  • If available, please wear a face covering/mask to your appointment.

Upon Arrival

  • Due to social distancing measures, we are endeavouring to remove the need to use our waiting room. When you arrive, you will be able to use our remote check in service that will notify us of your arrival. We would then kindly ask that you remain in your car or wait outside until a member of staff welcomes you in.
  • Please do not bring anyone with you into the building if this can be avoided. Of course we are ready to receive parents of small children and carers but please plan to keep siblings and other family and friends out of the building.
  • On a bad weather day we will operate a socially distanced sitting room.
  • Upon entry you will be invited to cleanse your hands with a hand sanitiser. Please don’t run or race your bike to your appointment as your body temperature will be raised and you would appear feverish.
  • We may request that patients have their temperature checked by contactless forehead thermometer if a risk assessment deems this is necessary.
  • If you are feverish we will ask you to rebook your appointment for two weeks’ time.
  • Receptionists are there to help you and are now behind a screen to protect their work environment.
  • Ideally try to avoid using the toilet facilities during your visit to the Dental Practice, toilets are considered high risk areas. Please where possible plan your visit to the practice and use toileting facilities prior to arrival.

Your Appointment

  • Many of us looking after you will also be wearing various levels of PPE but we are all likely to be wearing a mask as we greet you. This is because we will be closer than 2 metres.
  • We will invite you into the dental surgery that will have been prepared for you to be a safe environment. Your dentist and dental nurse will be wearing PPE with some extra layers being used as we start to do our dentistry for you.
  • Your dental appointment will be as normal except that the room may be cool for you as we have fresh air and filtered air circulating in the room.
  • For procedures that generate aerosols such as fillings, you will be offered an extra-large dental bib to cover you aiming to minimise contamination of your clothing.
  • The air filters add a bit of background noise to the room and your dentist and nurse will sound a bit funny speaking in their masks.

Departure From The Practice

  • In many cases we will request that we make further appointments for you over the phone later in the day or the next day. Your next appointment can even be made while with your dentist in the surgery. Treatment plans will be stored and available in your patient portal to review and sign.
  • All your treatments will be planned carefully and will be managed in a cool calm and COVID-19 safe environment. There will be extra expense related to PPE and extended appointment times for some treatments. Your up to date treatment plan will have these costs detailed within it.
  • At Woodbury Park Dental we are determined that your experiences under our care continue to be effective, reassuring and confidence building while we offer you detailed attention as comfortably and safely as possible.

Many thanks for working with us as we manage your dentistry in these changing times.
We know you may have more questions, so please give us a call if you have any concerns.

Thank you for your continued support.

Kind regards

Your team at Woodbury Park Dental Practice

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Opening Times

Monday: 8.00am – 8.00pm

Tuesday: 8.00am - 5.00pm

Wednesday: 8.00am – 8.00pm

Thursday: 8.00am - 5.00pm

Friday: 8.00am – 4.00pm

Alternating Saturdays: 8.00am - 1.00pm

Sunday: closed

(Lunch 12.30pm – 1.30pm closed daily)

Parking - There is parking available onsite and free for one hour opposite the practice on Woodbury Park Road.